At Joy Company Limited, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible return and refund policy.
Return Policy
- Timeframe: You may return items within 30 days of delivery.
- Condition: Items must be in original condition with all tags attached.
- Exceptions: Certain products, such as personalized or final sale items, may not be eligible for return.
Refund Policy
- Refund Amount: You will receive a full refund of the purchase price.
- Refund Method: Refunds will be issued in the original payment method.
- Refund Timing: Refunds will be processed within 5-7 business days of receiving the returned item.
How to Return an Item
- Contact us at returns@joycompanylimited.com or +233 55 123 4567 to initiate the return process.
- Provide the order number, reason for return, and whether you would like a refund or exchange.
- Ship the item back to us at the address provided.
- Once we receive the item, we will process the refund or exchange.
Exchange Policy
- Exchange for Same Item: If you would like to exchange an item for the same item in a different size or color, we will waive the restocking fee.
- Exchange for Different Item: If you would like to exchange an item for a different item, you will be responsible for the price difference and restocking fee.
Restocking Fee
- Fee Amount: A restocking fee of 10% of the purchase price will be deducted from the refund amount.
- Exceptions: The restocking fee will be waived if the item is defective or was sent in error.
Contact Us
If you have any questions or concerns about our return and refund policy, please contact us at returns@joycompanylimited.com or +233 55 123 4567.
Thank you for shopping at Joy Company Limited.
